vb77 Privacy Policy —
Your Data, Handled with Care

1. Introduction & Scope

This Privacy Policy ("Policy") explains how vb77 ("vb77", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the vb77 online gaming platform at vb77.games, including any mobile-accessible version of the platform.

vb77 is committed to handling personal data responsibly. We recognise that Pakistan players who share personal information with us — whether during registration, identity verification, or ongoing account use — are placing trust in the platform. This Policy is our commitment to honouring that trust through transparent, lawful, and secure data practices.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering a vb77 account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data We Collect

vb77 collects personal data in the following categories. We collect only the information that is genuinely necessary for the purposes described in Section 3 of this Policy.

We do not collect sensitive categories of personal data (such as health information or political opinions) unless specifically required to fulfil a responsible gaming obligation and only with your explicit consent or as permitted by applicable law.

3. How We Use Your Data

vb77 uses the personal data described in Section 2 for the following purposes:

• Account registration and management: To create, maintain, and secure your vb77 account and verify your eligibility to use the platform (including the 18+ age requirement).
• Identity and age verification: To conduct Know Your Customer (KYC) checks required to verify your identity and confirm that you meet the minimum age requirement of 18 years before allowing access to real-money gaming features.
• PKR payment processing: To process deposits and withdrawals in Pakistani Rupees via Easypaisa, JazzCash, HBL, UBL, MCB Bank, and any additional payment channels made available on the platform.
• Game delivery and account servicing: To provide access to live casino tables, jackpot slots, prize pool competitions, cockfighting entertainment, and all other platform features included in your vb77 account.
• Bonus and promotion administration: To credit, track, and manage bonus balances and promotional offers associated with your account, including wagering requirement progress.
• Responsible gaming tools: To operate deposit limits, session reminders, loss limits, and self-exclusion features on your account and to monitor for signs of potentially harmful play patterns.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and any other prohibited conduct defined in our Terms & Conditions.
• Legal and regulatory compliance: To fulfil obligations under applicable laws, including financial crime prevention requirements, and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregate usage data and improve the performance, usability, and game catalogue of the vb77 platform.
• Customer support: To respond to your queries, complaints, and support requests efficiently and accurately.

vb77 does not use your personal data for unsolicited third-party marketing. Where we send you communications about vb77 promotions or new features, these are based on your account relationship with us and you may opt out at any time by contacting support.

4. Legal Basis for Processing

vb77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have signed up for — account management, payment processing, game access, and support — is necessary for the performance of the contract between you and vb77.
• Legal obligation: Identity verification, age verification, anti-money laundering checks, and record-keeping obligations are processed to comply with applicable legal and regulatory requirements.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring are processed on the basis of vb77's legitimate interest in operating a safe, secure, and compliant platform. These interests do not override your fundamental privacy rights.
• Consent: Where vb77 relies on your consent to process specific categories of data (for example, certain communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

vb77 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below and only to the extent necessary for the stated purpose:

• Payment providers: Easypaisa, JazzCash, HBL, UBL, MCB Bank, and any other payment processing partner receive financial transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification services: KYC and age verification providers process identity documents submitted during account verification. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Live game content providers: Third-party live dealer studio operators receive session connection data necessary to deliver live casino games to your account. They do not receive your full personal profile or payment details.
• Regulatory and law enforcement authorities: vb77 will disclose personal data to relevant authorities where required to do so by law, court order, or regulatory obligation. We will notify you of such disclosure where legally permitted to do so.
• Platform security and fraud prevention services: Technical service providers assisting with fraud detection, security monitoring, and platform integrity receive limited technical and behavioural data under strict contractual data processing agreements.

6. PKR Payments & Financial Data

Given that vb77 operates with Pakistani Rupee (PKR) balances and processes transactions via Pakistan-specific payment channels, financial data is handled with particular care. The following practices apply to financial data on the vb77 platform:

• Full payment credential details (e.g., complete Easypaisa wallet numbers or bank account details) are not stored in their complete form on vb77 servers. Payment processors handle full credential data under their own certified security standards.
• Transaction records — including deposit and withdrawal amounts in PKR, timestamps, and payment method references — are retained for the period specified in Section 8 to comply with financial record-keeping obligations.
• vb77 verifies that withdrawal payment methods are registered in the account holder's own name as part of its anti-money laundering procedures. Withdrawals to third-party accounts are not permitted.
• Suspicious transaction patterns may trigger enhanced due diligence procedures, which may require you to provide additional documentation. This is a legal obligation and not an indication of wrongdoing on your part.

7. Cookies & Tracking Technologies

vb77 uses cookies and similar tracking technologies to operate the platform and improve the user experience. The categories of cookies in use are as follows:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember security preferences, and enable core platform features. Essential cookies cannot be disabled without disrupting platform functionality.
• Analytics cookies: vb77 uses aggregate analytics data to understand how players interact with the platform — which sections are most visited, how long sessions last, and where technical issues occur. This data is processed in aggregate form and does not identify you personally.
• Preference cookies: These remember your platform settings — such as language or display preferences — to provide a more consistent experience across sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use core vb77 features, including deposits, withdrawals, and game access. Note that disabling essential cookies may impair session management and require you to log in more frequently.

8. Data Retention

vb77 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following retention principles apply:

• Active account data: Personal, contact, and gaming activity data is retained for the duration of your active vb77 account relationship.
• Financial transaction records: PKR deposit and withdrawal records, along with associated identity verification documents, are retained for a minimum of five (5) years from the date of the relevant transaction to comply with financial record-keeping and anti-money laundering obligations.
• Closed account data: Following account closure — whether voluntary or by vb77 — personal data is retained for the minimum period required by applicable law, typically five (5) years, before being securely deleted or anonymised.
• Self-exclusion records: Records relating to self-exclusion are retained for the full duration of the exclusion period and for a reasonable period thereafter, to prevent circumvention by re-registration.
• Support communications: Customer support records, including live chat transcripts and email correspondence, are retained for a period of three (3) years from the date of the interaction.

Once the relevant retention period expires, personal data is securely deleted or irreversibly anonymised so it can no longer be attributed to any individual.

9. Data Security

vb77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and vb77 servers.
• Secure server infrastructure with access controls that restrict who within vb77 can view sensitive personal data to authorised personnel with a genuine operational need.
• Two-factor authentication (2FA) available on all vb77 accounts via Pakistan mobile number, providing an additional layer of protection against unauthorised access.
• Regular security assessments of the platform and its underlying infrastructure to identify and address potential vulnerabilities.
• Data processing agreements with all third-party service providers requiring them to maintain equivalent security standards when handling vb77 player data.

While vb77 takes data security seriously and applies industry-standard protections, no system connected to the internet can guarantee absolute security. In the event of a data security incident that materially affects your personal data, vb77 will notify affected players in accordance with applicable legal requirements.

You play an important role in keeping your account secure. Use a strong, unique password for your vb77 account and do not share your login credentials with anyone. If you suspect unauthorised access to your account, contact vb77 support via live chat immediately.

10. Your Rights

As a vb77 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact vb77 support via live chat or at support@vb77.games. We will respond within thirty (30) calendar days of receiving your request.

• Right of access: You may request a copy of the personal data vb77 holds about you. We will provide this in a readable format, subject to identity verification.
• Right to rectification: If any personal data held by vb77 is inaccurate or incomplete, you may request that it be corrected or updated. Corrections to core identity data may require supporting documentation.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. Note that legal obligations (such as financial record-keeping requirements) may prevent complete erasure in all cases.
• Right to restrict processing: You may request that vb77 restricts the processing of your data in specific circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your personal data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of vb77's legitimate interests. vb77 will cease such processing unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. Responsible Gaming & Privacy

vb77's responsible gaming tools — including self-exclusion, deposit limits, and session reminders — involve the collection and use of personal and behavioural data. This data is handled under the strictest confidentiality standards, consistent with vb77's commitment to player welfare.

Specifically in relation to responsible gaming data:

• Self-exclusion status is never disclosed to third parties except where legally required (for example, to prevent a self-excluded player from opening a new account).
• Responsible gaming tool usage data is not used for marketing purposes under any circumstances. It is used only to maintain the protective measures you have chosen and to monitor for signs of potentially harmful patterns.
• Where vb77 identifies potential signs of harmful play patterns based on your account activity, we may contact you proactively with support information. This outreach is carried out solely for player welfare purposes.
• Players aged 18+ who require support can reach the vb77 responsible gaming team at any time via the 24/7 live chat. Account-level protective tools are available in your account settings immediately upon login.

If you have self-excluded from vb77 and wish to understand how your data is retained and handled during and after the exclusion period, please contact support and request a specific responsible gaming data summary.

12. Children & Minors

vb77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on the vb77 platform by minors is prohibited and constitutes a breach of our Terms & Conditions.

Age verification is conducted as part of the account registration and KYC process. Where vb77 discovers that personal data has been collected from an individual who was under 18 at the time of registration, that account will be immediately closed, any balance will be handled in accordance with applicable law, and the relevant personal data will be securely deleted to the extent legally permissible.

13. Changes to This Privacy Policy

vb77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, vb77 will notify active account holders by email or by prominent notice on the platform prior to the changes taking effect.

The updated Policy will display the revised effective date at the top of this page. We encourage you to review this Policy periodically so you remain informed about how your personal data is handled.

Your continued use of the vb77 platform after the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should contact vb77 support to request account closure before the changes take effect.

14. Contact & Data Queries

For all privacy-related queries — including data access requests, data correction requests, erasure requests, and questions about how vb77 handles your personal data — please contact us using the details below. All contact information is for communication purposes only and must not be used for unsolicited commercial communication.

• Support Email: support@vb77.games
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget accessible after vb77 Login
• Data-specific requests: When contacting us about a data rights request, please include "Data Rights Request" in your subject line and provide your vb77 account username for faster processing

vb77 aims to acknowledge all data rights requests within 5 business days and to provide a complete response within thirty (30) calendar days. Where a request is complex or multiple requests have been submitted, we may extend this period by a further thirty (30) days with notification to you.